Shipping policy

Order processing

Orders are packed within 1–3 business days of payment being confirmed (Sunday–Friday, excluding public holidays). Orders placed on a weekend or holiday begin processing on the next business day. You will receive an order confirmation email immediately after checkout, and a second email with tracking as soon as your parcel leaves our warehouse.

Delivery times

Delivery estimates below start from the moment the parcel is dispatched, not from the moment you order:

• Israel: 3–7 business days
• Europe & United Kingdom: 7–14 business days
• United States & Canada: 7–16 business days
• Rest of world: 10–20 business days

These are estimates provided by our carriers. Peak seasons, customs inspections and weather can extend them. The exact shipping methods and costs available for your address are always displayed at checkout before you pay.

Shipping rates

Shipping is calculated at checkout based on your destination. Any free-shipping threshold or promotion that applies to your order is shown in the cart before payment.

Tracking your order

Every order ships with tracking. Tracking numbers can take up to 48 hours to show their first scan after dispatch. If your tracking has not updated for 10 business days, email us and we will open an investigation with the carrier.

Customs, duties and taxes

International orders may be subject to import duties, taxes or handling fees charged by the destination country. These charges are set by your local authorities, are not included in the price you pay us, and are the responsibility of the recipient. We cannot mark parcels as gifts or declare a lower value.

Addresses, delays and lost parcels

Please double-check your shipping address at checkout — we can only change an address before the order has been dispatched. Parcels returned to us because of an incorrect or incomplete address, or because they went unclaimed, can be reshipped once the return shipping cost is covered.

If a parcel is confirmed lost or damaged in transit, contact us and we will send a replacement or issue a full refund at no extra cost to you.

Contact

Questions about a shipment? Email peekysupport@gmail.com with your order number. Support hours are 10:00 AM – 8:00 PM, and we reply within one business day.