Returns & exchanges

Return window

You may request a return within 30 days of delivery. Requests made after 30 days cannot be accepted unless the item is faulty.

Condition requirements

• The carrier must be unused, clean and free of pet hair, odours and stains.
• All original tags, inserts and packaging must be included.
• Items that show wear from use are not eligible for a return.

How to start a return

1. Email peekysupport@gmail.com with your order number, the reason for the return, and a photo of the item.
2. We reply within one business day with the return address and instructions.
3. Ship the item back with tracking and send us the tracking number. Please do not send anything back before you receive our confirmation — unannounced returns cannot be processed.

Return shipping costs

Return shipping is paid by the customer for change-of-mind returns, size changes and ordering errors. If the item arrived faulty, damaged or incorrect, we cover the return shipping in full.

Exchanges

Need a different size? Start a return as above and note the size you want. Once your return is received and approved we ship the replacement — you only pay the return shipping. If the size you want is unavailable, we refund you instead.

Faulty or incorrect items

Inspect your order on arrival. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with photos and we will arrange a free replacement or a full refund, including shipping.

Refunds

Once your return is received and inspected we notify you and issue the refund. See our refund policy for timings and payment details.

Contact

Email peekysupport@gmail.com — support hours 10:00 AM – 8:00 PM.