Legal
Refund policy
What we refund, when, and how the money reaches you.
Eligibility
Refunds are available for orders returned in line with our returns policy — that is, a return requested within 30 days of delivery, with the item unused and in its original packaging. Faulty, damaged or incorrect items are always refunded in full, including shipping.
How refunds are processed
Once we receive and inspect your return, we email you the outcome. Approved refunds are issued to the original payment method only — we cannot refund to a different card, account or as store credit unless you ask for a gift card instead.
We submit the refund within 2 business days of approval. Your bank or card issuer then takes a further 5–10 business days to post it to your statement. If more than 15 business days have passed since our confirmation email, contact your bank first, then email us.
What is refunded
- The full price you paid for returned items, refunded in the currency you were charged in.
- Original shipping costs are refunded only when the item was faulty, damaged or incorrect.
- Return shipping paid by you is not refundable on change-of-mind or size-change returns.
- Import duties and taxes charged by your country are set by local authorities and are not refundable by us.
Partial refunds
We may issue a partial refund where an item is returned with signs of use, missing packaging or missing parts. We always contact you with the proposed amount before processing it.
Cancellations
Orders can be cancelled for a full refund at any time before dispatch. Email us with your order number as soon as possible. Once a parcel has shipped, the returns process applies instead.
Currency note
Prices are displayed on this site in USD. Depending on your location, secure Shopify checkout may charge you in another currency at the current exchange rate; refunds are issued in the same currency you were charged, so exchange-rate movement between purchase and refund can create a small difference.
Contact
Refund questions? Email peekysupport@gmail.com with your order number. Support hours 10:00 AM – 8:00 PM.